Refund Policy

At Nine Yards, we want you to love every product you order from us. If something’s not quite right, we're here to make it right.

Returns and Refunds

You have the right to return your order within 14 days of receiving it—no questions asked. This applies to all unused products in their original packaging.

To start a return, please contact us at hello@nineyardssweden.com with your order number and reason for the return. We’ll guide you through the process.

Conditions for Refunds

To be eligible for a refund:

  • The item must be unused and in its original condition.

  • It must be returned in its original packaging.

  • It must be returned within 14 days of notifying us.

Refunds will be processed using the original payment method within 7 business days of receiving the returned product.

Non-Returnable Items

Due to hygiene reasons, we do not accept returns on:

  • Opened or used haircare products

  • Gift cards

Damaged or Faulty Products

If your item arrives damaged or you believe it is faulty, contact us at hello@nineyardssweden.com within 7 days of delivery. Please include photos and a description of the issue so we can assess and resolve it quickly.

Return Shipping

  • You are responsible for the return shipping costs unless the item was faulty or sent in error.

  • We recommend using a tracked service to ensure safe delivery.